RETURN POLICY
We ship all our jewelry in heat-sealed bags. Due to the nature of body jewelry we cannot accept returns or exchanges once the bag has been opened. All discounted or sale items are final sale and are not eligible for returns.
Please email returns@buddhajewelry.com to set up a return or exchange
When you wear Buddha Jewelry, you know that each design has exceptional craftsmanship while meeting the highest standards set by the Association of Professional Piercers. Our 14k solid gold designs are made to stand the test of time. The confidence you get while wearing or piercing with our precious metal is priceless. All materials used in our designs are nickel-free, lead-free, and of the highest quality. The gemstones we feature are specially chosen to be the perfect cut and quality to illuminate your jewelry to a whole other level. From genuine diamonds and white opals, lavish genuine colored gemstones to beloved Swarovski Crystals, we have your sparkle game on lock.
Our solid gold ends, clickers and charms have a lifetime guarantee for any manufacture defects. We will replace any broken items at our discretion or issue you a store credit if we are not able to exchange. While we make all our products with the highest integrity and quality, Chains are inherently delicate by nature. If there is a breakage due to a manufacturer error we are happy to offer repairs for one year from purchase date.
- Make sure the jewelry is not damaged.
- Make sure you have received the correct size (allow +/- .5 millimeter for any plugs / weights because our pieces are hand carved).
- Make sure you have received the item that you ordered.
- We do not issue refunds - only store credit or exchanges.
- Please contact us within 14 days to ensure a full exchange.
- We do not refund the shipping and handling costs once an order has been sent.
- Prepaid shipping labels are not issued unless the return/exchange is due to a manufacturer defect or original shipping error on our part.
- When we receive your return/exchange in our returns department you will be notified and your return/exchange will be processed.
- If the jewelry you are exchanging is less than the price of your original jewelry we will issue store credit for the difference in cost.
- If the jewelry you are exchanging is more than the price of your original jewelry we will need to collect payment before sending your exchange.
- Once any of our gold plated designs have been worn, they are no longer eligible for exchanges.
- We are unable to repair damaged or broken jewelry after being worn.
- Any non-solid 14kt gold designs are final sale and are not eligible for an exchange.
- All Buddha Jewelry signature designs crafted with organic materials such as bone, pearl, shell, glass, horn, and wood are final sale and are not eligible for an exchange. This includes all plugs, weights, and spirals.
- All sale items are final sale and are not eligible for an exchange.
- In the event an exact replacement item is not available, a store credit will be issued.
- Due to the nature of body jewelry, we cannot accept returns or exchanges once the bag has been opened — no exceptions.